Refund policy

We want you to love your Navve Bar products. If something isn't right, here's how returns work.

CHANGE OF MIND (30 DAYS)
You can request a return within 30 days of receiving your order if the item is unopened, unused and in its original sealed packaging. Because our products are personal care and skincare items, we can't accept change-of-mind returns on products that have been opened or used, for hygiene reasons.

To start a return, email us at info@navvebar.com with your order number. Please wait for our reply before sending anything back, as items returned without first contacting us can't be accepted. Once your return is approved, we'll send you instructions on how to send it to:
Navve Bar, Unit 9/10-12 Elonera Road, Noble Park North VIC 3174, Australia

DAMAGED, FAULTY OR WRONG ITEMS
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email info@navvebar.com within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.

IF A PRODUCT DOESN'T SUIT YOUR SKIN
Everyone's skin is different. We recommend a patch test before first use. If you have a reaction, stop using the product and get in touch with us at info@navvebar.com. We're always happy to help you find a better match.

NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS
- Opened or used products
- Sale items
- Gift cards

EXCHANGES
The fastest way to get what you want is to return the original item and, once the return is approved, place a new order.

REFUNDS
Once we've received and checked your return, we'll let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it. If more than 15 business days have passed since your return was approved, please email info@navvebar.com.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.